It says my "password is invalid" or I've forgotten my password

To fix this issue, you'll need to reset your password. Simply follow these steps:

  1. From the login page, click the Forgot Password? button
  2. Enter the email associated with your account
  3. Check your inbox, junk and spam folder for the reset password email
  4. Click on the link and follow the instructions to reset your password

I didn't receive an email

Please check your junk and spam folder. Sometimes the email can end up there.

"Try resetting your password again"

The password link expires after two hours. If you get this message after clicking on the link, this may be the case. Please follow the steps above to reset your password again.

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