It says my "password is invalid" or I've forgotten my password

To fix this issue, you'll need to reset your password. From the login page, simply follow these steps:

  1. Click the forgot password button

  2. Enter your email address and click submit

  3. Check your email inbox (including their junk email inbox)

  4. Open the email called Reset Password

  5. Click the link in the email that says Click here to reset your password

  6. Enter a new password

Once you've successfully set a new password, you will need to:

  1. Open the resident application again

  2. Enter your email address

  3. Enter your (recently changed) password

  4. Click the Login button

I didn't receive an email

Please check your junk and spam folder. Sometimes the email can end up there.

"Try resetting your password again"

The password link expires after two hours. If you get this message after clicking on the link, this may be the case. Please follow the steps above to reset your password again.

This email address is already in use

You are most likely trying to create a new account, rather than login. Please go to the Login page and enter just your email and password.

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