If you're having trouble logging-in while at the authentication page, there are a few common problems that can be fixed by following these easy steps.

Error message

Cause

Fix

The password is invalid or the user does not have a password

The password you're using is incorrect

  1. Click the eye icon next to your password to ensure you've entered it correctly.
  2. If the error remains, reset your password by clicking the "forgot password?" button.

There is no user record corresponding to this identifier.

Your building manager has removed your account from the site.

Please contact your site's management directly and ask them to reactivate your account.

Please ensure your form is valid before submitting

Your email address is not formatted correctly.

  • Check to make sure your email doesn't contain a full stop (.) at the end
  • Ensure your email is spelt correctly

Account request received. You will receive an approval email once your account is approved.

Your account still need to be approved by your site's management

To speed up approval, please contact your site's management directly.

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