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Submitting a Maintenance Request through the App
Submitting a Maintenance Request through the App

How to submit a maintenance or builders defect request

Updated over a week ago

A maintenance request is a report that's sent to the facilities or site manager about any defects or issues related to your apartment or site. As a resident, you can lodge these requests and keep updated with the progress.

Lodging a Maintenance request

To Submit a Request you will need to do the following:

  1. Ensure your personal details are correct.

  2. Select where the issue is located:

    1. In Apartment

    2. Common Area

    3. Other

  3. Select what type of request:

    1. Maintenance

    2. Urgent

    3. Emergency

  4. Enter Location details and a description

  5. Select an issue type that matches the request as close as possible

  6. If its in the apartment you can opt to give management authority to access your apartment if required.

  7. upload any attachments (this will make it easier to resolve)

  8. if a secondary contact is required, enter in the information.


Login to the Resident app and go to Requests > Select Common Area Maintenance

Enter the details of the Request

Once complete add a Secondary Contact and any attachments and press Submit

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