A maintenance request is a report that's sent to the facilities or site manager about any defects or issues related to your apartment or site. As a resident, you can lodge these requests and keep updated with the progress.
Lodging a Maintenance request
To Submit a Request you will need to do the following:
Ensure your personal details are correct.
Select where the issue is located:
In Apartment
Common Area
Other
Select what type of request:
Maintenance
Urgent
Emergency
Enter Location details and a description
Select an issue type that matches the request as close as possible
If its in the apartment you can opt to give management authority to access your apartment if required.
upload any attachments (this will make it easier to resolve)
if a secondary contact is required, enter in the information.
Login to the Resident app and go to Requests > Select Common Area Maintenance
Enter the details of the Request
Once complete add a Secondary Contact and any attachments and press Submit
