When a resident creates a maintenance request through the mobile app or building portal, it will appear in the maintenance request section. 

This article will explore:

• Viewing requests
• Managing requests
• Creating a request

Viewing maintenance requests

1. Go to Concierge > Maintenance
   
   
2. Search or sort using the table
   A common sort may be from the date (newest to oldest). This can be done by clicking the Date Logged button. 
   
   
    

Managing Requests

Once a request is lodged, you're able to update its progress and keep track of the actions taking place to fix the issue. 

• Update the status
  When a user submits a request, it will appear in the maintenance table with the New tag. 
  
  To edit the status, click the pencil icon and select the new status. 
  
  
  
  
• Choose to send a message
  If you wish to keep the associated users up to date, you can choose to send an SMS when updating the status. 
  
  
• Edit the request
  If there is any information that needs adding or changing, you can do so by clicking the view/edit icon.
  
• Create a PDF
  You can generate a PDF document of the request, or multiple requests by using the checkbox selection and clicking View PDF from the blue dropdown. This is a helpful document to send to maintenance. 
  
  

Creating a request

You can manually create a request for other admins or yourself to view on the system. 

1. Click Create Request
   
2. Fill out the request information
   By assigning a user to the request, they will be notified of the request and any subsequent changes. 
   
   
3. Click Create Request
   If a user was associated with the request, they will be notified.