Delivery management is a place where all received and uncollected parcels can be managed by the site concierge. This article will take you through the process of accepting a parcel and delivering it to a resident.
Accepting a delivery
This is the process to take when a new parcel arrives. In the end, the user will be notified.
- Go to Concierge > Delivery Management
- Select New Delivery
This can be found at the top right of the page.
- Input delivery information
This is where you can include the tracking number, and input a description of the package for the user to see. E.g. large red box, small green package.
- Fill out the user information
You can search for a user using their name, email or unit/apartment number. Once a user is selected, their information will automatically fill out.
If the resident is not apart of the system, then you can input their information manually.
- Choose whether the package requires a signature
If this option is selected, the resident will physically need to sign out the package.
- Click Submit
The user will then be notified that there's a package awaiting collection.
Collecting a delivery
- Search for the package
You can search by the user's name, apartment number or even the consignment/tracking number.
- Click the Mark Collected button next to the package
- Get the user to sign out the package
This is only required if the option was selected initially. Otherwise, this step won't occur.
The user can sign using a mouse or tablet
Viewing collected package
To view a collected package, simply select the Show Uncollected button in the top right corner.
A table will then show all the collected packages. You can sort and search items as usual to find the desired package.