If you're having trouble viewing a document on Safari, the most likely reason is that your browser isn't allowing pop-ups. 

Some features of the CommunitiLink platform require pop-ups, mostly viewing documents. 

Allowing popups in safari 

Following these steps to allow popups in safari will further allow you to view documents:

1. Go to Safari > Preferences
   
   
   
2. Click Websites > Pop-up Windows
   
   
   
   
3. Next to the console.communitilink.com.au tab, select Allow
   
   
   
   
   
4. Exit preferences and reload the admin console page
   You may need to try and open the document again.

Allowing Popups in Chrome

To allow popups in the Google Chrome web browser, follow these steps:

1. Go to the pop-ups settings tab
   Click this link, or copy & past this address into your search bar
   chrome://settings/content/popups
   
   
   
2. Toggle to Allowed
   
   
   
   
3. Reload the CommunitiLink page
   Then try to re-access the document. You should be taken to another window.