Resident Defect Requests are only used when Residents are entering a new building still under construction and you want an easy way to manage any defects residents come across.

When a Resident raises a Defect Request through the Resident App or a Admin raises a Defect Request through the Admin Portal they will end up in Requests > Resident Defects.

Manage Resident Defect Requests

There are two common options when dealing with a Resident Defect Request in FM Link

  1. Create a Work Order from the Defect Request

  2. Get a Quote before Creating the Work Order from the Defect Request

Create a Work Order from the Defect Request

To Create a Work Order from the Defect Request go to Requests > Resident Defects > Click 3 Dots > Click Create Work Order.

When the work order has been created it can then be edited and updated. An Article on how to do this is located here.

Get a Quote before Creating the Work Order from the Defect Request

To get a Quote before creating a Work Order first requires the following steps:

  1. Create a Maintenance Item from the Resident Defect Request

  2. Create a Quote Request from the Maintenance Item

  3. Create a Work Order from the Quote Request

To Create a Maintenance Item from the Resident Defect Request go to Requests > Resident Defects > Click 3 Dots > Click Create Maintenance Item

When the Maintenance Item has been created it can then be edited and updated. An Article on how to do this is located here.

To Create a Quote Request from the Maintenance Item go to Requests > Maintenance List > click on the 3 Dots > click To new Quote

Then choose to change the status of the request. The common Status that is chosen at this stage is "Quote Raised"

When the Quote Request has been created it can then be edited and updated. An Article on how to do this is located here.

To Create a Work Order from the Quote Request go to Requests > Quote Requests > click 3 Dots > click To new Work Order

When the Work Order has been created it can then be edited and updated. An Article on how to do this is located here.

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