Alerts are a form of communication that is primarily used for urgent site updates that need to be communicated to residents quickly and in an easy to understand format.
Getting started with alerts
Follow these steps when creating an alert or update:
1. Go to the Alerts section
Head to Communicate > Alerts
2. Click Create Alert
This button can be found in the top right of the screen
3. Enter Details
Enter the alert and a description of the situation. If you want to inform residents of when the situation is expected to resolve, include it in the resolution details.
4. Choose your audience
Here you can decide who gets sent the alert by either user types or user groups.
5. Visibility
here you select if you want the Alert to be displayed on the App
6. Select the notification type
Here you select how your alert is delivered to residents:
Digital Notice Boards display the alert in either the middle of the screen (standard alert priority) or take up the whole screen (fullscreen priority)
SMS sends a text message to all the selected user's phones. As long as the user has a phone number associated with them, they'll receive the alert. Warning!! There is a additional cost to sending alerts.
Push Notifications are an SMS type alert that doesn't have a cost. However, it will only be sent to users who've installed the Resvu App.
7. Select the expiry date
The alert will be active up this date, or until you remove it otherwise.
8. Submit
Once you are happy with the alert, pressing the submit button will send out the alert to your selected users.
