A notice is a form of communication that's used for less urgent site updates when compared to alerts. These are usually published in advance of an event or maintenance etc.
How to create a notice
There are two options when creating a notice
Upload a PDF notice and send it to Residents
1. Navigate to Communicate > Publish > Notices
2. Upload the PDF File
3. Notice Title and Description
The Title and Description will appear in the Email communication that gets sent to residents.
4. Choose the target audience
Here you can decide who gets sent the notice by either user types or user groups.
5. Choose visibility
You can display the notice in the App and set whether it is permanently displayed or visible for a date range.
6. Choose your notifications
Notification Type can be chosen if you want users to receive the notice by other means, such as SMS, Push Notification and email. By default, your notice will just be displayed on the resident application if no notification is selected.
Warning: there is an additional cost if SMS is used.
Further to this, you may choose to include an additional notification either before or during the notice is released.
7. Submit or Save
Once you're happy with the notice, you can either send it or save as a draft.
Submit Notice will send the notice off to the selected users or schedule it to be sent at the specified time and date.
Save Notice as Draft will save the notice, but not send or schedule it. You can view your drafts under the draft tab of the notices page in step one.
Create a notice from scratch and send to residents
1. Create the notice
Go to Communicate > Notices > + Create new Notice
2. Select your template
3. Fill in the Title, Description and Notice Body
The Title and Description will appear in the Email communication that gets sent to residents.
4. Choose the target audience
Here you can decide who gets sent the notice by either user types or user groups.
5. Choose visibility
You can display the notice in the App and set whether it is permanently displayed or visible for a date range.
6. Choose your notifications
Notification Type can be chosen if you want users to receive the notice by other means, such as SMS, Push Notification and email. By default, your notice will just be displayed on the resident application if no notification is selected.
Warning: there is an additional cost if SMS is used.
Further to this, you may choose to include an additional notification either before or during the notice is released.
7. Submit or Save
Once you're happy with the notice, you can either send it or save as a draft.
Submit Notice will send the notice off to the selected users or schedule it to be sent at the specified time and date.
Save Notice as Draft will save the notice, but not send or schedule it. You can view your drafts under the draft tab of the notices page in step one.
Viewing old notices
Using the tab at the top of the page, you can view notices that are no longer active.
Archived notices have expired from their scheduled date and are no longer displayed on the resident application or digital noticeboards.
Deleted notices have been manually deleted by an admin.
What happens to expired notices?
Expired or archived notices stay on the system for 1 week. After that week it'll be removed from the residents portal. Alternatively, you can manually remove the notice by deleting it - simply click the three dots and select Delete.